Frequently Asked Questions

WHAT IS THE MINIMUM ORDER?

OUR MINIMUM FOR CUSTOM ORDERS IS 12 PIECES PER STYLE (ANY SIZE BREAKDOWN). WE DO ACCEPT SMALLER ORDERS, BUT THERE IS A SURCHARGE FOR THIS SERVICE. THE MINIMUM DOES NOT APPLY TO OVERCOATS.

WHAT FABRIC AND COLOR CHOICES ARE AVAILABLE?

EVERYTHING IS CUSTOM MADE TO ORDER, SO YOU CAN CUSTOMIZE YOUR GARMENTS BY CHOOSING YOUR OWN COLOR AND FABRIC. YOUR SALES REP WILL HAND SELECT AND SEND YOU FABRIC SWATCHES BASED ON YOUR SPECIFIC NEEDS.

IS THERE STOCK OF ANYTHING ON THE WEBSITE?

THE MAJORITY OF WHAT YOU SEE ONLINE IS CUSTOM MADE TO ORDER. HOWEVER, WE DO HAVE A VARIETY OF STOCK ITEMS SUCH AS SHIRTS AND BLOUSES, WORKMAN SHIRTS AND PANTS ETC., THAT ARE READILY AVAILABLE FOR PURCHASE. CONTACT A REP FOR MORE INFO.

THERE IS NO PRICE LIST ON YOUR SITE, HOW DO I GET PRICING?

PRICING IS DETERMINED BY THE TYPE OF GARMENT, AND THE FABRIC YOU SELECT. PLEASE CONTACT US AT customerservice@tophatiw.com, AND A REP WILL GET BACK TO YOU WITH PRICING AND ANY OTHER INFO.

DOES IT COST EXTRA TO CUSTOMIZE A GARMENT?

THERE IS NO ADDITIONAL FEE FOR CHOOSING YOUR OWN COLOR, FABRIC, OR POCKET STYLES. THERE MAY BE A SMALL FEE FOR ADDITIONAL CHANGES THAT REQUIRE PATTERN CORRECTIONS, SO PLEASE DISCUSS WITH YOUR REP THE CUSTOMIZATIONS YOU WOULD LIKE TO MAKE. ADDING CUSTOM EMBROIDERY OR A LOGO IS ALSO ADDITIONAL. YOUR REP WILL BE ABLE TO GIVE YOU MORE INFO ON PRICING.

CAN I MAKE SOMETHING THAT I DO NOT SEE ONLINE?

OF COURSE! YOU ARE BY NO MEANS LIMITED TO WHAT YOU SEE ONLINE- THAT IS THE BEAUTY OF CUSTOM. THERE IS A PATTERN FEE ASSOCIATED WITH NEW GARMENTS. PLEASE SPEAK WITH A REP FOR MORE INFO.

CAN I SEE SAMPLES BEFORE I PURCHASE?

YES, OF COURSE YOU CAN SEE SAMPLES. WE KEEP A FEW SAMPLES OF EVERY STYLE, WHICH WE CAN LOAN YOU FOR UP TO 14 DAYS AT A TIME. SAMPLES ARE TYPICALLY IN STANDARD SIZING, WHICH IS A LADIES SIZE SMALL OR SIZE 4, AND A MEN’S SIZE LARGE OR 42 CHEST, 34 WAIST PANT. ALL THAT’S REQUIRED TO BORROW SAMPLES IS THAT YOU PROVIDE US WITH A CREDIT CARD TO PAY FOR SHIPPING COSTS, AND TO KEEP ON FILE UNTIL THE SAMPLES ARE RETURNED IN THEIR ORIGINAL CONDITION. YOU WILL ONLY BE CHARGED FOR THE SAMPLES IF THEY ARE RETURNED USED OR ARE NOT RETURNED.

CAN I MAKE MY OWN CUSTOM APPROVAL SAMPLES?

APPROVAL SAMPLES CAN BE PURCHASED PRIOR TO PRODUCTION. THEY TYPICALLY TAKE 2-4 WEEKS, BUT POSSIBLY LONGER IF THEY ARE NEW PATTERNS. THEY MUST BE PREPAID IN ADVANCE. TALK TO A REP FOR MORE INFO.

DO YOU DISCONTINUE STYLES?

AT TOP HAT, WE NEVER DISCONTINUE YOUR PATTERNS. YOU WILL ALWAYS BE ABLE TO REORDER. HOWEVER, WE DO NOT STOCK FABRIC AND DO NOT CONTROL AVAILABILITY, SO TALK TO YOUR REP ABOUT THE POTENTIAL FOR BUYING EXTRA FABRIC FOR FUTURE ORDERS.

HOW DO I SIZE MY EMPLOYEES?

THERE ARE A FEW OPTIONS FOR EMPLOYEE SIZING. FOR OUR LOCAL AND NYC CLIENTS, WE WILL SEND THE TAILOR TO COME MEASURE YOUR STAFF FREE OF CHARGE. FOR OUR OUT OF STATE AND INTERNATIONAL CLIENTS, YOU CAN SEND YOUR EMPLOYEES TO A LOCAL TAILOR OR DRYCLEANER TO BE PROFESSIONALLY MEASURED, OR YOU CAN TALK TO A REP ABOUT BORROWING OUR FIT LINES TO SIZE LARGER GROUPS. FOR LARGER GROUPS, WE ALSO RECOMMEND PURCHASING YOUR OWN FIT LINE TO KEEP ON SITE TO SIZE CURRENT AND FUTURE STAFF. WE ALSO OFFER INSTALLATION SERVICES WHERE WE CAN BRING THE TAILOR TO YOU. INSTALLATION IS A SERVICE CUSTOMIZED TO YOUR NEEDS. YOUR REP WILL BE ABLE TO PROVIDE YOU WITH MORE INFORMATION AND PRICING. PLEASE MAKE SURE TO VISIT OUR HOW TO MEASURE PAGE FOR MORE INFO ON SIZING AND OUR MEASURING GUIDE.

WHAT TYPES OF SIZING DO YOU ACCEPT?

WHEN SENDING IN YOUR MEASUREMENT FORMS, PLEASE PROVIDE SIZING IN REGULAR US SIZING AND INCHES. YOU CAN FIND OUR MEASUREMENT SHEET TO HAND OUT TO YOUR EMPLOYEES ON OUR HOW TO MEASURE PAGE. WE CANNOT ACCEPT SIZING BASED UPON YOUR EVERYDAY SIZING OR ANOTHER MANUFACTURERS GARMENTS. PLEASE CONSULT OUR SIZING CHART FOR MORE INFO.

DO YOU MAKE LARGER SIZES?

WE MAKE EVERY SIZE, SUPER TINY TO SUPER BIG. PLEASE CONTACT A REP FOR MORE INFO ON OVERSIZE CHARGES.

ARE YOUR GARMENTS MADE TO MEASURE?

OUR GARMENTS ARE NOT MADE TO MEASURE. WHEN YOU PROVIDE US WITH AN EMPLOYEE’S SIZING, WE THEN TAKE THEIR SIZING AND APPLY IT TO OUR TOP HAT SIZE CHART, AND ALTER ACCORDINGLY FOR SLEEVE LENGTHS, HEMS AND ADJUSTMENTS IN THE WAIST.

WHAT IS THE TURNAROUND TIME ON ORDERS?

NORMAL PRODUCTION FOR CUSTOM ITEMS ON A FIRST TIME ORDER IS 8-10 WEEKS. REORDERS ARE 4-7 WEEKS. LEAD TIME CAN VARY DEPENDING ON FABRIC AVAILABILITY, PATTERNING AND THE TIME OF YEAR, SO PLEASE DISCUSS LEAD TIME WITH YOUR REP AT THE TIME YOU PLACE YOUR ORDER. STOCK ITEMS USUALLY SHIP WITHIN 1-2 WEEKS, PENDING AVAILABILITY.

IS THERE A RUSH SERVICE AVAILABLE?

RUSH SERVICE IS AVAILABLE ON A LIMITED BASIS. YOUR REP WILL BE ABLE TO ASSIST YOU AND PROVIDE YOU WITH A QUOTE FOR THIS SERVICE.

WHERE DO YOU SHIP?

WE ARE HAPPY TO SHIP ANYWHERE IN THE WORLD. WE SHIP VIA UPS, FEDEX AND DHL. YOU MAY ALSO PROVIDE US WITH YOUR ACCOUNT NUMBER IF YOU WOULD LIKE TO BE BILLED FOR SHIPPING THAT WAY. LOCAL CUSTOMERS CAN ALSO PICK UP THEIR ORDERS FREE OF CHARGE. INTERNATIONAL CLIENTS ARE RESPONSIBLE FOR ALL DUTIES AND TAXES. PLEASE CONSULT WITH YOUR REP REGARDING THE COST OF SHIPPING YOUR ORDER.

WHAT ARE YOUR PAYMENT TERMS?

REGULAR TERMS REQUIRE A PURCHASE ORDER, 50% DEPOSIT, BALANCE DUE NET 30. NEW CUSTOMERS AND FREE STANDING RESTAURANTS ARE SUBJECT TO 50% DEPOSIT, BALANCE CBD OR PRE-PAYMENT. INTERNATIONAL ORDERS ARE PAID IN ADVANCE VIA WIRE TRANSFER OR CREDIT CARD. ADDITIONAL RESTRICTIONS MAY APPLY TO STOCK ITEMS AND SMALL ORDERS. ALL APPROVAL SAMPLE ORDERS MUST BE PREPAID IN ADVANCE. IF YOUR ORDER IS $1,000 OR SMALLER, WE KINDLY ASK THAT YOU SEND IN FULL PAYMENT.

HOW DO I PLACE MY ORDER?

ONCE YOU ARE READY TO ORDER, YOUR REP WILL WRITE YOU UP A FORMAL QUOTE. ONCE WE RECEIVE P.O. AND DEPOSIT, WE WILL TURN YOUR QUOTE INTO A SALES ORDER AND SEND IT THROUGH TO PRODUCTION. PLEASE DO NOT ASSUME YOUR ORDER IS IN WORK UNLESS YOU HAVE SPOKEN WITH YOUR REP, RECEIVED A COPY OF YOUR SALES ORDER, AND SENT IN YOUR DEPOSIT.

ARE THERE TAXES?

TAXES ONLY APPLY TO NY STATE AND TEXAS CLIENTS.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

WE ACCEPT CHECK, CREDIT CARD, WIRE TRANSFER AND CASH. PAYMENT IS TO BE MADE IN US DOLLARS.

WHAT IS THE RETURN POLICY?

THERE ARE NO RETURNS, REFUNDS OR EXCHANGES ON ANY CUSTOM MERCHANDISE. STOCK ITEMS MAY BE RETURNED OR EXCHANGED, AS LONG AS THEY’RE IN UNWORN CONDITION WITH THEIR ORIGINAL TAGS AND LABELS ATTACHED. HOWEVER, IF SHIRTS OR BLOUSES HAVE ALREADY BEEN REMOVED FROM THEIR ORIGINAL PACKAGING, THEY CANNOT BE ACCEPTED.

WHAT IS YOUR CANCELLATION POLICY?

ORDER CANCELLATIONS ON CUSTOM MERCHANDISE WILL ONLY BE ACCEPTED WITHIN 48 HOURS OF PLACING YOUR ORDER.

WHERE DO YOU MANUFACTURE?

TOP HAT IS A PROUD TO SAY THAT ALL OF OUR CUSTOM GARMENTS ARE MADE IN THE USA. FABRICS HOWEVER, ARE IMPORTED FROM THE FINEST SUPPLIERS FROM ALL OVER THE WORLD.

WHAT ARE YOUR HOURS?

TOP HAT IS OPEN MONDAY TO FRIDAY, FROM 8:30AM-5PM.

WHERE ARE YOU LOCATED AND HOW CAN I VISIT?

TOP HAT IS LOCATED ON LONG ISLAND, NY, 45 MINUTES OUTSIDE OF NYC. YOU CAN GET HERE EASILY FROM NYC BY TAKING THE LIRR TRAIN TO THE HICKSVILLE STATION. VISITS ARE BY APPOINTMENT ONLY, SO PLEASE CONTACT A REP IF YOU WOULD LIKE TO SET UP A TIME TO COME OUT TO SEE AND PICK SAMPLES IN PERSON. WE WOULD LOVE TO HAVE YOU!

WHAT TYPES OF PROPERTIES DO YOU DO BUSINESS WITH?

WE DO BUSINESS WITH EVERYONE FROM LARGE CASINOS, HOTELS AND RESORTS, TO BOUTIQUE HOTELS, RESIDENTIAL AND COMMERCIAL BUILDINGS, LUXURY RETAIL BOUTIQUES, SPAS, RESTAURANTS, BROADWAY AND TV, AIRLINES AND CRUISES, AND EVERYTHING IN BETWEEN. PLEASE VIEW OUR CLIENT LIST FOR MORE INFO.